Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gemslabspt@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gemslabspt@gmail.com. 

1. Right of Withdrawal (EU Law)

Under EU rules, customers normally have 14 days to withdraw from an online purchase. However, certain exceptions apply to the products I sell:

❌ The right of withdrawal does not apply to:

  • Mystery packs (value depends on chance and contents cannot be returned)

  • Collectible items whose value changes with the market

  • Sealed items that cannot be returned once opened

  • Digital items or services already delivered

Because GemSlabs focuses on collectibles, mystery packs, and sealed products, most orders are not eligible for the 14‑day withdrawal period.


2. Returns (Only Accepted in Specific Cases)

I accept returns only if:

  • The item arrived damaged

  • The item is defective

  • The wrong product was sent

To request a return, please contact me within 48 hours of delivery and include:

  • Your order number

  • Photos of the item and packaging

  • A short description of the issue

If approved, I’ll provide instructions for sending the item back.


3. Refunds

Refunds are issued when:

  • The returned item is received and inspected

  • The claim is validated (damage, defect, or incorrect item)

Refunds are processed to the original payment method within 3–7 business days after approval.

❌ Refunds are not issued for:

  • Mystery pack contents

  • Buyer’s remorse

  • Opened or unsealed collectible items

  • Incorrect shipping address provided by the customer

  • Delays caused by the carrier (CTT or others)


4. Exchanges

Exchanges are only possible if the wrong item was shipped. Mystery packs and collectibles cannot be exchanged.


5. Lost or Stolen Packages

Once an order is shipped, responsibility transfers to the carrier (CTT). I will assist with claims, but GemSlabs™ is not responsible for carrier loss or theft.


6. Contact

For return or refund requests: 📧 gemslabspt@gmail.com